We want you to be completely satisfied with your purchase from our webstore. If for any reason you are not satisfied, we offer the following return policy:
Samples and Sample Kits
All samples and sample kits are non-refundable. If you have any questions about our products before making a purchase, please feel free to contact us at firstname.lastname@example.org.
We offer a 30-day return policy on roll/bag/case quantities, unless they are damaged. If you receive a damaged roll/bag/case quantity, please contact us immediately and we will arrange for a replacement. If you are not satisfied with a roll/bag/case quantity and it is not damaged, you may return it within 30 days of the date of purchase for a refund, minus shipping and handling charges. The item must be in its original condition and packaging, with all accessories included.
To initiate a return, please contact our customer service team at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once we receive your return, we will inspect the item(s) and process your refund within 5-7 business days.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Thank you for shopping with us. If you have any questions or concerns, please do not hesitate to contact us.